Stages of purification
(Stage 1) Pre-Filter (Sediment Spun):
It is a 5-micron filter capable of removing dirt, rust and sand particles (Majorly all suspended particles in water).
(Stage 2) Inline Sediment Filter:
With 1 micron rating this filter removes superfine dirt, rust and sand particles, making water crystal clear.
(Stage 3) Inline Carbon Filter:
It takes out 99% of the chlorine and organic chemicals. It provides enhanced reduction of taste, odour, and colour. Chlorine removal is necessary as it is harmful for the RO Membrane, which is the most expensive part of your water purifier.
(Stage 4 (Bypass Stage)) UF:
UF is used for adjusting TDS. It is a bypass stage that can be used by adjusting the knob of the TDS controller. UF pore size is 0.01 micron, capable of removing bacteria. This water from the UF filter which contains more TDS is mixed with pure RO water to adjust the TDS accordingly to maintain all the necessary minerals essential for the body.
(Stage 5) RO Membrane:
This is the heart of your water purifier. A thin film composite (TFC) high-quality membrane that processes 100 gallons per day (GPD). RO membrane is capable of removing up to 98 % of TDS from water. TDS majorly comprises of inorganic salts which are made up of cations like sodium (Na+), potassium (K+), calcium (Ca2+), magnesium (Mg2+), etc. and anions like sulphates (SO42-), carbonates (CO32-), bicarbonates (HCO3–), nitrates (NO3–), chlorides (Cl–), etc.
TDS also comprises of inorganic salts of heavy metals like Arsenic, molybdenum, mercury, lead, cadmium, copper, zinc, iron, etc. and various organic chemicals as well.
(Stage 6) Philips UV:
Ultra Violet Lamp provides additional protection against bacteria and viruses. Kills up to 99% of Bacteria and viruses.
(Stage 7) Active Copper + Alkaline Filter:
The Alkaline filter changes the acidic RO water into a perfect Alkaline Ionized Water. The AquaPhoenix Alkaline filter simply gives back minerals such as ionized calcium, magnesium, sodium, potassium ion, which were taken away while purifying the water. Produces alkaline water which helps your body maintain a healthy pH level. The AquaPhoenix Alkaline filter is effective and gives the water pH value of 8.00~9.5 depending on your source water pH.
Active copper filter infuses the goodness of copper in water.
Installation
1) Customer has to inform AquaPhoenix customer care once the product is received.
2) Technician will be arranged as soon as we receive an acknowledgement from the customer.
3) Technician details will be shared with the customer on call as well as on WhatsApp.
4) Technician may reach your place within 12 hours, but depending on location it may take up to 72 hours.
5) Your address and registered mobile Number will be given to the technician for easy contact and communication.
6) Once the installation is done, the customer is requested to verify the installation procedure checklist (Installation procedure checklist is available in the box with the bill and will also be shared on WhatsApp). Only on satisfaction allow the technician to go. If there are any issues please contact customer care.
We are always there to help you.
Warranty
1) One-year warranty on all electrical parts. Warranty starts from date of dispatch.
2) No warranty on filters. Filters are consumable. Life of filters depend on the quality of source/input water.
Cancellation & Refund
You can cancel your order any time before it is shipped, we will refund the entire amount. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to our notice within 8 hours of receiving the product.
If you think, you have received the product in a bad condition or if the packaging is tampered or damaged before delivery, please refuse to accept the package and return the package to the delivery person. We will ensure that a brand-new replacement is issued to you with no additional cost after receiving the product back. Please make sure that the original product tag and packaging is intact before returning the product.
All refunds will be processed within 10 days of receiving returned product. It will remain the customers responsibility to return the product in unused condition. There should not be any signs of wear and tear on either the product or the box to be eligible for a refund.
